Privacy Policy

Welcome to Seasons Pizza. We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzaseasons.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy has been prepared in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations. By using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Who We Are

Seasons Pizza is a food service business operating in the United States. We are dedicated to providing high-quality pizza and food products to our customers through our physical locations and online ordering platform.

For all privacy-related matters, you may contact us using the following details:

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, make a reservation, sign up for a loyalty program, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing address or delivery address
• Date of birth (for age verification and birthday promotions)
• Username and password (for account holders)
• Payment information (credit/debit card numbers, billing address — processed securely through third-party payment processors)

2.2 Order and Transaction Information

When you place orders or make purchases, we collect:

• Items ordered, customization preferences, and special dietary requests
• Order history and transaction records
• Delivery instructions and preferences
• Payment confirmation details (we do not store full card numbers)
• Refund and complaint records

2.3 Usage and Technical Data

When you access our website or app, we automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Operating system and device type
• Referring URLs and exit pages
• Pages viewed, links clicked, and time spent on pages
• Date and time of your visit
• Geographic location data (city or region level, based on IP address)
• Session identifiers

2.4 Cookie and Tracking Data

We use cookies, pixel tags, web beacons, and similar tracking technologies to collect information about your browsing behavior on our site. This may include session cookies, persistent cookies, and third-party cookies used for analytics and advertising purposes. For full details, please see Section 9: Cookie Usage of this policy.

2.5 Communications Data

If you contact us via email, phone, or through contact forms on our website, we may collect:

• The content of your messages and inquiries
• Records of correspondence
• Feedback, reviews, and survey responses

2.6 Marketing and Preference Data

If you subscribe to our newsletter or marketing communications, we collect:

• Email address and communication preferences
• Opt-in and opt-out records
• Engagement data (email open rates, click-through rates)

2.7 Social Media Information

If you interact with us through social media platforms or use social login features, we may receive certain profile information from those platforms, subject to your privacy settings on those services. This may include your name, profile picture, and email address.

3. How We Use Your Information

We use the personal information we collect for legitimate business purposes related to providing and improving our food services. The specific purposes include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, both online and in-store
• Managing delivery logistics and coordinating with delivery partners
• Sending order confirmations, receipts, and status updates
• Managing customer accounts and loyalty program memberships
• Handling returns, refunds, and customer service inquiries
• Verifying your identity and preventing fraudulent transactions

3.2 Analytics and Service Improvement

• Analyzing website traffic, usage patterns, and customer behavior
• Understanding which menu items are popular and which need improvement
• Improving the functionality and user experience of our website and ordering system
• Conducting internal research and development
• Generating aggregated, anonymized statistics about our customer base

3.3 Marketing and Promotions

• Sending promotional emails, newsletters, and special offers (with your consent where required by law)
• Delivering personalized promotions based on your order history and preferences
• Running loyalty and rewards programs
• Conducting contests, sweepstakes, and surveys
• Displaying relevant advertisements on third-party platforms

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities
• Protecting our legal rights and defending against claims
• Enforcing our Terms of Service and other agreements
• Detecting, investigating, and preventing fraud and security incidents

3.5 Communication and Customer Support

• Responding to your questions, comments, and support requests
• Sending important notices about changes to our services, policies, or terms
• Notifying you about food safety recalls or allergy alerts relevant to your orders

4. Legal Basis for Processing Your Information

Under applicable U.S. law, including the FTC Act and state consumer protection statutes, our use of your personal information is generally justified on the following grounds:

• Contractual Necessity: Processing is necessary to fulfill your food orders and deliver our services to you.
• Legitimate Interests: We process certain data based on our legitimate business interests, such as improving our services, preventing fraud, and maintaining the security of our systems.
• Legal Obligation: We may process your data to comply with applicable laws and regulations.
• Consent: Where required by law (such as for certain marketing communications or the use of non-essential cookies), we rely on your explicit consent.

5. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business. These providers may have access to your personal information only to the extent necessary to perform their services and are contractually obligated to maintain its confidentiality. Categories of service providers include:

• Payment Processors: To securely handle payment transactions (e.g., Stripe, Square, or similar providers)
• Delivery Partners: To facilitate food delivery to your address
• Email and Marketing Platforms: To send promotional communications and manage subscriber lists
• Analytics Providers: Such as Google Analytics, to understand website usage and performance
• Cloud Hosting Providers: To store and manage our data and website infrastructure
• Customer Support Tools: To manage and respond to customer inquiries efficiently

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to:

• Subpoenas, court orders, or other legal processes
• Requests from government agencies, including law enforcement authorities
• Situations where we believe disclosure is necessary to prevent fraud, protect our rights, or ensure the safety of our customers or the public

5.3 Business Transfers

In the event that Seasons Pizza is involved in a merger, acquisition, sale of assets, reorganization, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

5.5 With Your Consent

We may share your personal information with other third parties with your explicit consent, such as when you participate in a co-branded promotion or agree to share your information with a specific partner.

6. Data Security Measures

Seasons Pizza takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure.

6.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers
• Encryption of sensitive stored data, including payment information
• Firewalls and intrusion detection systems to monitor and protect our network
• Secure, access-controlled cloud infrastructure
• Regular security patches and software updates
• Multi-factor authentication for administrative systems

6.2 Administrative Safeguards

• Access to personal data is restricted to employees who need it to perform their job functions
• Staff training on data privacy and security best practices
• Vendor contracts that include data protection requirements
• Regular internal audits and data privacy assessments

6.3 Physical Safeguards

• Controlled access to physical locations where data is processed or stored
• Secure disposal of physical records containing personal information

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We honor these rights as required under applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

7.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we offer all users the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal limitations.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any marketing email or contacting us directly.
• Account Management: Update your account information through your online profile at any time.

7.3 How to Submit a Privacy Request

To exercise any of the rights described above, please contact us through one of the following methods:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: pizzaseasons.rest

We will respond to verifiable consumer requests within 45 days of receipt, as required under the CCPA/CPRA. We may extend this period by an additional 45 days when reasonably necessary, in which case we will notify you of the extension in writing within the initial 45-day period.

To protect your privacy and security, we may need to verify your identity before processing your request. We will use information already on file to verify your identity without requiring unnecessary additional personal information.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention periods apply:

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data disposal procedures.

9. Cookie Usage

Our website pizzaseasons.rest uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and deliver targeted advertising. Cookies are small text files stored on your device when you visit a website.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, login sessions). These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings (e.g., language, location).
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

You may also opt out of certain third-party analytics and advertising cookies by visiting:

• Google Analytics Opt-out
• Network Advertising Initiative Opt-out
• Digital Advertising Alliance Opt-out

For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy available on our website.

10. Children's Privacy

Our website and services are intended for users who are 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA), or from individuals under the age of 18 without verifiable parental or guardian consent.

If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our records.

We do not direct our online services or marketing activities toward minors, and we take measures to verify that users who access our online ordering system are adults. If we become aware that we have inadvertently collected personal information from a minor without proper authorization, we will delete that data as quickly as possible.

11. International Data Transfers

Seasons Pizza is based in the United States, and the information we collect is governed by U.S. law. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

Data protection laws in the United States and other countries where we or our service providers operate may differ from those in your country of residence. By using our services, you consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

We take appropriate steps to ensure that any international transfers of personal data are carried out in compliance with applicable laws and that adequate safeguards are in place to protect your information, including the use of Standard Contractual Clauses or equivalent mechanisms where required.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services, including social media platforms, delivery partners, and payment processors. This Privacy Policy applies only to information collected by Seasons Pizza through our own website and services.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit through links on our site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. At this time, our website does not respond to browser DNT signals because there is no universally accepted standard for how websites should respond to such signals. However, you can manage your tracking preferences through our cookie management tools and browser settings as described in Section 9.

We will continue to monitor developments regarding DNT and may update this policy as industry standards evolve.

14. How to File a Complaint

If you have concerns about how Seasons Pizza handles your personal information, we encourage you to contact us first so that we can address your concerns directly.

14.1 Contact Us First

Please reach out to our privacy team at:

We commit to responding to all privacy inquiries within 30 days of receipt.

14.2 Regulatory Complaints – California Residents

If you are a California resident and believe your privacy rights under the CCPA/CPRA have been violated, and you are not satisfied with our response, you may file a complaint with:

14.3 Regulatory Complaints – Federal Level

For concerns related to unfair or deceptive business practices under the FTC Act, you may file a complaint with:

14.4 State Attorney General Complaints

If you reside in any U.S. state with applicable consumer protection laws, you may also have the right to file a complaint with your state's Attorney General office. We encourage you to look up the contact information for your state's consumer protection division.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or data handling practices. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to users who have provided their email address (where required by law or where the change materially affects your rights)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy matter, please include the following information to help us assist you more efficiently:

• Your full name and contact information
• A description of your request or concern
• The specific right you wish to exercise (if applicable)
• Your state of residence (to determine applicable legal rights)