Refund Policy

Effective Date: April 26, 2026  |  Last Updated: April 26, 2026

1. Introduction

Welcome to Seasons Pizza. We are committed to delivering fresh, high-quality food to every customer. However, we understand that situations may arise where a refund, replacement, or cancellation is necessary. This Refund Policy governs all transactions made through pizzaseasons.rest and applies to online orders, phone orders, and in-store purchases.

By placing an order with Seasons Pizza, you agree to the terms set forth in this policy. This policy is governed by applicable United States federal and state consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 41 et seq.).

2. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund under the following conditions:

• Your order was incorrect — items delivered or prepared do not match what was ordered.
• Your food arrived in an unsatisfactory condition (e.g., cold, damaged, or spoiled due to our error).
• You received an item you did not order and the correct item was not provided.
• Your order was significantly delayed beyond the estimated delivery or pickup time, and the food quality was affected as a result.
• A duplicate charge was applied to your payment method for the same order.
• Your order was canceled by Seasons Pizza due to ingredient unavailability, operational issues, or other internal reasons.
• The order was never delivered or never made available for pickup, despite a confirmed order and payment.

Refund eligibility is determined on a case-by-case basis. We reserve the right to request supporting evidence (such as photographs of the food or a description of the issue) before processing a refund.

3. Timeframes for Refund Requests

To be considered for a refund, you must contact us within the following timeframes after your order is received or due:

Refund requests submitted outside these timeframes may not be honored, as perishable food items cannot be evaluated for quality after extended periods. We strongly encourage you to inspect your order upon receipt and contact us immediately if there is an issue.

4. Non-Refundable Items and Situations

Certain items and circumstances are not eligible for refunds. These include, but are not limited to:

• Change of mind: If you simply no longer want the item after it has been prepared or delivered, we are unable to process a refund.
• Customization errors by the customer: If an incorrect order was placed due to customer error during the online ordering process, we cannot be held responsible. However, we will do our best to assist you.
• Partially consumed food: We cannot issue refunds for food items that have been substantially consumed unless there is a documented quality issue.
• Third-party delivery platform orders: If you placed your order through a third-party delivery service (e.g., DoorDash, Uber Eats, Grubhub), you must contact that platform directly for refund assistance. Seasons Pizza is not responsible for issues arising from third-party platform transactions.
• Promotional or discounted items: Items purchased at a promotional price may have limited refund eligibility, which will be communicated at the time of purchase.
• Gift cards and store credit: These are non-refundable once issued and cannot be redeemed for cash.
• Delivery fees and service charges: These fees are generally non-refundable unless the issue is directly caused by Seasons Pizza.

5. How to Request a Refund (Step-by-Step)

To request a refund, please follow these steps:

1. Step 1 — Contact Us Promptly: Reach out to our customer service team as soon as the issue arises. You can contact us via:
   • Email: [email protected]
   • Website: pizzaseasons.rest
2. Step 2 — Provide Order Details: Have the following information ready when you contact us:
   • Your full name
   • Order number or confirmation number
   • Date and time of your order
   • Description of the issue
   • Payment method used
3. Step 3 — Submit Evidence (If Required): For quality-related complaints, we may ask you to provide photographic evidence of the food item(s) in question. Please keep the packaging and food intact until we assess your claim.
4. Step 4 — Await Our Assessment: Our team will review your refund request and respond within 1–2 business days. We may contact you for additional information if needed.
5. Step 5 — Refund Decision: Once your request is reviewed, we will notify you of the outcome. If approved, your refund will be processed according to the timelines outlined in Section 6.

6. Refund Processing Times by Payment Method

Once a refund is approved, the processing time will vary depending on the payment method used:

Please note that while we process refunds promptly on our end, the actual time for the funds to appear in your account may vary depending on your financial institution. Seasons Pizza is not responsible for delays caused by banks or payment processors.

7. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds may be granted under the following conditions:

• Only a portion of your order was incorrect, missing, or of unsatisfactory quality.
• The food was consumed in part before the issue was discovered.
• A discount, coupon, or promotional credit was applied to the original order, and the refund reflects the actual amount paid.
• The issue affects only one item in a multi-item order, and the remaining items were satisfactory.

The amount of a partial refund will be calculated based on the value of the affected items, minus any applicable discounts, fees, or promotional credits already applied. We will clearly communicate the refund amount before processing.

8. Cancellation Policy

We understand that plans can change. Below are the conditions under which you may cancel your order:

8.1 Online and Phone Orders

• Before preparation begins: You may cancel your order for a full refund if food preparation has not yet started. Please contact us immediately by email at [email protected] or by visiting pizzaseasons.rest.
• After preparation has begun: Once your order has entered the preparation stage, we are unable to cancel the order or issue a refund, as ingredients and labor costs have already been incurred.
• After dispatch for delivery: Orders that are already out for delivery cannot be canceled.

8.2 In-Store Orders

In-store orders are generally prepared immediately and cannot be canceled once placed. If there is an issue with your in-store order, please speak to a team member or manager immediately.

8.3 Cancellation by Seasons Pizza

Seasons Pizza reserves the right to cancel any order for reasons including but not limited to: ingredient unavailability, unforeseen operational issues, service area restrictions, or suspected fraudulent activity. In such cases, a full refund will be issued automatically to the original payment method.

9. Exchange Policy

Due to the perishable and consumable nature of food products, we generally do not offer direct item exchanges. However, in cases where your order was incorrect or the wrong item was delivered, we will prioritize the following resolutions:

• Replacement order: We will prepare and deliver or make available the correct item(s) at no additional charge, subject to ingredient availability and operating hours.
• Store credit: If a replacement is not feasible, we may offer store credit equivalent to the value of the affected item(s), which can be applied to a future order.
• Refund: If neither a replacement nor store credit is an acceptable resolution, a refund will be processed per the terms outlined in this policy.

Exchanges or replacements are subject to our operating hours. Requests made outside of business hours will be processed on the next available business day.

10. Dispute Resolution Process

If you are dissatisfied with the outcome of your refund request, you have the right to escalate your concern through the following process:

10.1 Internal Escalation

If your refund request was denied or you believe the resolution was inadequate, you may request a secondary review by contacting us at [email protected] with the subject line "Refund Dispute – [Your Order Number]". Please include all prior correspondence and any additional information supporting your claim. Our management team will review your case and respond within 3–5 business days.

10.2 Chargeback Rights

You retain the right to dispute a charge with your credit card company or bank. Under the Fair Credit Billing Act (FCBA), credit card holders have the right to dispute billing errors within 60 days of the statement date. We encourage you to contact us first, as chargebacks may take longer to resolve and may affect your ability to place future orders with Seasons Pizza.

10.3 Consumer Protection Agencies

If you believe your consumer rights have been violated, you may file a complaint with:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your applicable state attorney general's office or state consumer protection agency.

10.4 Informal Resolution

Before initiating any formal dispute or legal proceeding, both parties agree to make a good-faith effort to resolve the matter informally. You agree to contact Seasons Pizza at [email protected] and allow us at least 30 days to address your concern before pursuing external remedies.

11. Special Circumstances

11.1 Allergic Reactions and Food Safety

If you experience a food safety concern, including an allergic reaction potentially caused by our food, please seek medical attention immediately. Notify us as soon as possible by contacting [email protected]. We take food safety concerns extremely seriously and will conduct an internal review. Refunds in these circumstances will be evaluated on a case-by-case basis. Please retain any remaining food and packaging for potential inspection.

11.2 Force Majeure

Seasons Pizza shall not be held liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, power outages, government restrictions, or public health emergencies. In such cases, we will communicate any delays transparently and work with you to find an appropriate resolution.

12. Amendments to This Policy

Seasons Pizza reserves the right to update or modify this Refund Policy at any time. Changes will be posted on pizzaseasons.rest with the updated effective date. Continued use of our services after any such changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

13. Contact Information

For all refund requests, questions, or concerns related to this policy, please contact us using the information below: